​

Thank you for choosing The Enchanted Cottage Spa. To ensure fairness and clarity, please review our refund policy:

​

1. Booking Deposit

• A non-refundable 50% deposit is required for all online bookings and will be applied to your service total.

2. Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours in advance to retain your deposit as a credit valid for 60 days.

• Cancellations within 24 hours or no-shows will result in the forfeiture of your deposit.

3. Late Arrivals

• Late arrivals may result in a shorter service, with the full cost still applying.

4. Refunds

• Deposits are non-refundable. Refunds for completed services are only provided in cases of issues directly related to service quality.

 

Thank you for being so understanding. For any questions, feel free to contact us. We look forward to pampering you!